How To Reset Network Settings In Pc

Troubleshooting network problems in Windows

If you can't become email, scan the web, or stream music, chances are you're non continued to your network and can't get onto the internet. To fix the trouble, here are some things y'all can try.

Things to endeavor first

Try these things first to aid y'all fix or narrow down the connection trouble.

Brand sure Wi‑Fi is turned on. Select the "No internet connectedness" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. As well, brand sureAirplane style is turned off.
Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, see if a Wi-Fi network you recognize and trust appears in the listing of networks. If it does, select the Wi-Fi network, and they try to connect to information technology. If it saysConnected underneath the network proper noun, selectDisconnect, wait a moment, and and so selectConnect once again.
Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at ii unlike network frequency bands: 2.four GHz and 5 GHz. These will appear as carve up networks in the listing of available Wi-Fi networks. If your list of bachelor Wi-Fi networks includes both a 2.four GHz network and a 5 GHz network, attempt connecting to the other network. To larn more about the differences between two.4 GHz networks and v GHz networks, check out Wi-Fi problems and your home layout.
Make sure the concrete Wi‑Fi switch on your laptop is turned on. (An indicator calorie-free ordinarily shows when it's on.)
Run the Network troubleshooter. The Network troubleshooter tin can aid diagnose and fix common connection problems.

To run the Network troubleshooter

Select theKickoff button, then type settings. SelectSettings>Organisation > Troubleshoot > Other troubleshooters.
UnderOther, selectNetwork Adapter > Run.
Follow the steps in the troubleshooter and encounter if that fixes the trouble.

Restart your modem and wireless router. This helps create a new connectedness to your internet access provider (Internet service provider).

When you do this, everyone that is connected to your Wi-Fi network volition be temporarily asunder. The steps you accept to restart your modem and router tin vary, but here are the general steps.

Note:If you have a cable modem/Wi-Fi router philharmonic device, you lot only need to follow the steps for the single device.

Unplug the power cable for the router from the ability source.
Unplug the ability cable for the modem from the power source.

Some modems take a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.
Look at least 30 seconds or then.

If y'all had to remove the bombardment from the modem, put it back in.
Plug the modem back into the ability source. The lights on the modem will glimmer. Expect for them to end blinking.
Plug your router back into the power source.

Wait a few minutes for the modem and router to fully power on. Y'all tin usually tell when they're ready by looking at the status lights on the 2 devices.
On your PC, try to connect again.

Connectedness problems can be due to a variety of reasons—bug with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Try the following steps to help narrow down the source of the problem.

If the "Wi-Fi continued" icon appears on the correct side of the taskbar, visit a different website. If the website opens, at that place might be a problem with the specific website. If y'all can't connect to another website, go to the next step.
On another laptop or phone, try to connect to the same network. If you can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device. If you tin can't connect to the network on any device, continue to the next footstep.
Bank check to see if there is a problem with the connection to your Wi-Fi router. Do this by using a ping examination.
1. Select Search on the taskbar, typeCommand prompt. TheCommand Prompt button volition appear. To the right of it, selectRun every bit administrator >Yes.
2. At the command prompt, typeipconfig, and then selectEnter. Look for the name of your Wi-Fi network within the results, and so find the IP address listed next toDefault gateway for that Wi-Fi network. Write downwards that address if you need to.For example: 192.168.i.1
3. At the prompt, typeping <DefaultGateway> and so selectEnter.For instance, typeping 192.168.1.1 and selectEnter. The results should be something like this:

Respond from 192.168.1.i: bytes=32 time=5ms TTL=64
Respond from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.ane.1: bytes=32 time=5ms TTL=64
Reply from 192.168.one.1: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = iv, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If you lot see results like this and are getting a respond, then you take a connection to your Wi-Fi router, then there might be a problem with your modem or ISP. Contact your Internet access provider or check online on another device (if you lot tin) to see if in that location'south a service outage.

If the results of the ping test indicate that you are not getting a reply from the router, effort connecting your PC direct to your modem by using an Ethernet cable (if you lot tin can). If you lot can connect to the internet using an Ethernet cable, information technology confirms the connection trouble is due to the Wi-Fi router. Make sure you lot've installed the latest firmware and run across the documentation for your router.

Run network commands

Attempt running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and affluent and reset the DNS customer resolver enshroud:

Select Search on the taskbar, typeCommand prompt. TheCommand Prompt button will announced. To the right of it, selectRun every bit administrator>Yes.
At the command prompt, run the following commands in the listed order, and so check to encounter if that fixes your connection problem:
- Typenetsh winsock reset and select Enter.
- Typenetsh int ip reset and selectEnter.
- Blazonipconfig /release and selectEnter.
- Typeipconfig /renew and selectEnter.
- Typeipconfig /flushdns and selectEnter.

Uninstall the network adapter driver and restart

If the previous steps didn't piece of work, try to uninstall the network adapter driver, and then restart your estimator. Windows will automatically install the latest commuter. Consider this arroyo if your network connection stopped working properly after a recent update.

Earlier uninstalling, make sure you have drivers available as a fill-in. Visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC tin't connect to the internet, yous'll need to download a commuter on a different PC and salvage information technology to a USB flash bulldoze and so you can install the driver on your PC. You'll need to know the PC manufacturer and model name or number.

Select Search on the taskbar, typeDevice Director, and and then selectDevice Director from the list of results.
ExpandNetwork adapters, and locate the network adapter for your device.
Select the network adapter, printing and agree (or right-click), and and then selectUninstall device > theAttempt to remove the driver for this device cheque box >Uninstall.
Afterwards uninstalling the driver, select theKickoffbutton >Power >Restart.

Subsequently your PC restarts, Windows will automatically wait for and install the network adapter driver. Check to see if that fixes your connectedness problem. If Windows doesn't automatically install a driver, try to install the backup driver you lot saved before uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If you lost your network connection immediately after upgrading to or updating Windows xi, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

Select theStart button, then enter settings. SelectSettings> Windows Update>Update history> Uninstall updates.
Select the most recent update, so selectUninstall.

If uninstalling the most recent update restores your network connection, cheque to see if an updated driver is available:

Select Search on the taskbar, typeDevice Manager, and and so selectDevice Manager from the list of results.
ExpandNetwork adapters, and locate the network adapter for your device.
Select the network adapter, printing and concur (or correct-click), then selectUpdate commuter > Search automatically for updated driver software, and then follow the instructions.
Afterward installing the updated driver, select theOffsetbutton >Power> Restart if you're asked to restart, and run across if that fixes the connection issue.

If Windows can't notice a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. You'll need to know the PC manufacturer and model proper noun or number.

Do one of the following:

If you couldn't download and install a newer network adapter commuter, hibernate the update that'due south causing you to lose your network connection. To acquire how to hide updates, meet Hide Windows Updates or driver updates.
If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select theStart button, then enter settings. SelectSettings>Windows Update > Check for updates.

Use network reset

Using network reset should be the final step you effort. Consider using it if the steps above don't help to go you connected.

This can help solve connexion problems you might have afterwards upgrading from Windows 10 to Windows eleven. It can likewise help to set up the problem where y'all tin can connect to the cyberspace, merely tin't connect to shared network drives. Network reset removes whatsoever network adapters you have installed and the settings for them. Later on your PC restarts, whatever network adapters are reinstalled, and the settings for them are set to the defaults.

Select theStart button, then enter settings. SelectSettings>Network & internet >Avant-garde network settings > Network reset.
Open Network & Internet Condition settings
On theNetwork reset screen, selectReset at present >Aye to confirm.

Await for your PC to restart, and see if that fixes the trouble.

Notes:

Subsequently using network reset, yous might demand to reinstall and set up other networking software you might be using, such as VPN customer software or virtual switches from Hyper‑V (if yous're using that or other network virtualization software).
Network reset might prepare each 1 of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can aid make your PC more secure. However, if your PC is used for file or printer sharing, you'll need to make your PC discoverable again by setting it to use a private network profile. To do this, select theStart push, then enter settings. SelectSettings>Network & net >Wi-Fi. On theWi-Fi screen, selectManage known networks > the network connection yous want to change. NetherNetwork profile type, selectIndividual.

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might accept different avant-garde settings yous can alter based on your network environment or connection preferences.

Check the Wireless Fashion setting for your network adapter and make sure it matches the capabilities of the network you're trying to connect to. If information technology doesn't lucifer, you won't be able to connect, and the network might not appear in the listing of available networks. The Wireless Mode will oft be set to Auto or something like by default, which enables connection for every kind of network that'south supported.

To find the wireless mode setting

In Device Managing director, selectNetwork adapters, and then double-click the network adapter name.
Select theAdvanced tab and look for aWireless Mode setting. Make certain it's set up to the manner your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi profile to salve the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network name (SSID), and so on. If you can't connect to a Wi-Fi network that you lot could connect to earlier, information technology'southward possible that the network settings might have changed or the profile is corrupted.

To fix this, remove (or "forget") the network connection, then reconnect to the network. When you forget a network connexion, it removes the Wi-Fi network profile from your PC.

To forget a network

Select theStart push, so enter settings. SelectSettings>Network & internet.
SelectWi-Fi, then selectManage known networks.
Select the network you want to forget, and so selectForget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the network to renew the network connexion.

Check your home layout

Your Wi-Fi network might be affected past the network's frequency band, channel congestion, and/or bespeak strength. For more than info, meet Wi-Fi problems and your home layout.

Cheque for boosted symptoms for the "No net connectedness" icon.

At that place may be additional troubleshooting steps you can endeavour, depending on which symptoms you're having. To view these steps, check out Wi-Fi connection icons and what they hateful.

Related topics

Setting up a wireless network
How to discover your wireless network password
Analyze the wireless network report
Wi-Fi tools and apps
Make a Wi-Fi network public or private in Windows

Things to try first

Try these things first to assistance you fix or narrow down the connection problem.

Brand sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If information technology isn't, select information technology to turn information technology on. Also, make certain Airplane mode is turned off.

Afterwards, run into if a Wi-Fi network y'all recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If information technology says Connected underneath the network proper noun, select Disconnect, wait a moment, and and so select Connect again.
Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and five GHz. These will announced equally dissever networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a five GHz network, try connecting to the other network. To acquire more about the differences betwixt two.four GHz networks and 5 GHz networks, check out Wi-Fi problems and your habitation layout.
Make sure the concrete Wi‑Fi switch on your laptop is turned on. (An indicator light normally shows when it's on.)
Run the Network troubleshooter. The Network troubleshooter tin help diagnose and fix common connexion problems.

To run the Network troubleshooter

Select the Beginning push >Settings > Network & Net > Condition.
Open Network & Net Status settings
Under Modify your network settings, select Network troubleshooter.
Follow the steps in the troubleshooter, and see if that fixes the trouble.

Restart your modem and wireless router. This helps create a new connexion to your internet service provider (Isp).

When you practise this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps y'all take to restart your modem and router can vary, but here are the full general steps. (Note: If y'all have a cable modem/Wi-Fi router combo device, y'all but demand to follow the steps for the single device.)
1. Unplug the power cablevision for the router from the power source.
2. Unplug the ability cable for the modem from the power source.
  
  Some modems accept a backup battery. If you unplug the modem and lights stay on, remove the bombardment from the modem.
3. Await at least 30 seconds or so.
  
  If yous had to remove the battery from the modem, put it back in.
4. Plug the modem dorsum into the power source. The lights on the modem will blink. Wait for them to cease blinking.
5. Plug your router back into the power source.
  
  Look a few minutes for the modem and router to fully ability on. Yous tin can usually tell when they're set up by looking at the status lights on the ii devices.
6. On your PC, attempt to connect over again.

Connectedness problems can exist due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (Internet service provider). Endeavour the post-obit steps to help narrow down the source of the problem.

If the "Wi-Fi connected" icon appears on the correct side of the taskbar, visit a different website. If the website opens, there might be a problem with the specific website. If you lot can't connect to another website, become to the next footstep.
On another laptop or phone, attempt to connect to the same network. If you can connect, the source of the problem is likely due to your device—get to the section Network troubleshooting on your device. If you can't connect to the network on any device, continue to the next step.
Check to run into if in that location is a problem with the connection to your Wi-Fi router. Do this past using a ping test.
1. In the search box on the taskbar, blazon Command prompt. The Control Prompt button will appear. To the correct of it, select Run as administrator > Aye.
2. At the command prompt, type ipconfig, and then select Enter. Await for the name of your Wi-Fi network within the results, and then find the IP address listed next to Default gateway for that Wi-Fi network. Write down that address if you demand to. For instance: 192.168.1.1
3. At the prompt, type ping <DefaultGateway> and then select Enter. For example, type ping 192.168.ane.1 and select Enter. The results should be something similar this:

Answer from 192.168.1.1: bytes=32 time=5ms TTL=64
Respond from 192.168.1.i: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.i.1: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.one.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Guess round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If y'all see results similar this and are getting a reply, and then you take a connexion to your Wi-Fi router, so in that location might be a problem with your modem or Internet service provider. Contact your Internet service provider or bank check online on some other device (if you tin) to see if in that location'south a service outage.

If the results of the ping examination signal that y'all are not getting a answer from the router, try connecting your PC directly to your modem by using an Ethernet cablevision (if you lot tin). If you can connect to the cyberspace using an Ethernet cablevision, information technology confirms the connection trouble is due to the Wi-Fi router. Make sure you've installed the latest firmware and see the documentation for your router.

Run network commands

Endeavor running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

In the search box on the taskbar, blazon Command prompt. The Command Prompt button will appear. To the right of it, select Run as ambassador > Yeah.
At the command prompt, run the following commands in the listed lodge, and and then cheque to see if that fixes your connection problem:
- Type netsh winsock reset and select Enter.
- Blazon netsh int ip reset and select Enter.
- Type ipconfig /release and select Enter.
- Type ipconfig /renew and select Enter.
- Type ipconfig /flushdns and select Enter.

Uninstall the network adapter driver and restart

If the previous steps didn't work, try to uninstall the network adapter driver, then restart your figurer. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly later a recent update.

Earlier uninstalling, brand sure yous take drivers available as a backup. Visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC can't connect to the internet, yous'll need to download a driver on a different PC and save information technology to a USB flash drive and then you can install the driver on your PC. You'll demand to know the PC manufacturer and model proper name or number.

In the search box on the taskbar, type Device Manager, and then select Device Managing director from the list of results.
Expand Network adapters, and locate the network adapter for your device.
Select the network adapter, printing and hold (or right-click), and then selectUninstall device > theAttempt to remove the driver software for this device check box >Uninstall.
Later uninstalling the driver, select the Start button > Power > Restart.

Later on your PC restarts, Windows will automatically look for and install the network adapter driver. Check to run into if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup commuter you saved before uninstalling.

Cheque if your network adapter is uniform with the latest Windows Update

If you lost your network connexion immediately subsequently upgrading or updating Windows ten, it's possible that the electric current commuter for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

Select the Start push button, and so select Settings > Update & Security > Windows Update > View update history > Uninstall updates.
Select the most contempo update, then select Uninstall.

If uninstalling the most recent update restores your network connection, check to see if an updated driver is bachelor:

In the search box on the taskbar, blazon Device Manager, and and then select Device Manager from the list of results.
Aggrandize Network adapters, and locate the network adapter for your device.
Select the network adapter, select Update driver > Search automatically for updated driver software, and so follow the instructions.
After installing the updated driver, select the Showtime push > Power > Restart if you're asked to restart, and see if that fixes the connection upshot.

If Windows can't detect a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. You'll need to know the PC manufacturer and model name or number.

Practise i of the following:

If you couldn't download and install a newer network adapter driver, hide the update that's causing you to lose your network connection. To learn how to hide updates, see Hide Windows Updates or driver updates.
If you could successfully install updated drivers for your network adapter, so reinstall the latest updates. To practice this, select the Start button, then select Settings > Update & Security > Windows Update > Bank check for updates.

Use network reset

Using network reset should be the last pace you endeavour. Consider using it if the steps above don't aid to get y'all continued.

This can assistance solve connection bug yous might have afterward upgrading from a previous version of Windows to Windows 10. Information technology tin can besides assistance to fix the problem where you can connect to the internet, but tin't connect to shared network drives. Network reset removes any network adapters yous have installed and the settings for them. Later on your PC restarts, any network adapters are reinstalled, and the settings for them are ready to the defaults.

Notation:To apply network reset, your PC must be running Windows 10 Version 1607 or later. To run into which version of Windows 10 your device is currently running, select the Offset button, then select Settings > Organization > About.

Select the Start button, and so select Settings > Network & Internet > Status > Network reset.
Open up Network & Cyberspace Condition settings
On the Network reset screen, select Reset now > Yeah to confirm.

Wait for your PC to restart, and see if that fixes the problem.

Notes:

After using network reset, you lot might need to reinstall and set up other networking software you might be using, such as VPN customer software or virtual switches from Hyper‑V (if y'all're using that or other network virtualization software).
Network reset might set each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can assistance make your PC more secure. However, if your PC is used for file or printer sharing, you lot'll need to make your PC discoverable again by setting it to use a private network profile. To do this, select the Offset button, and then select Settings > Network & Cyberspace > Wi-Fi . On the Wi-Fi screen, select Manage known networks > the network connection you want to change > Properties. Under Network contour, selectPrivate.

Bank check your Wi-Fi settings

Wi-Fi adapter manufacturers might accept unlike advanced settings you can change based on your network environment or connection preferences.

Check the Wireless Mode setting for your network adapter and make certain it matches the capabilities of the network you're trying to connect to. If it doesn't match, you won't be able to connect, and the network might non announced in the list of available networks. The Wireless Mode will often be set to Auto or something similar past default, which enables connection for every kind of network that's supported.

To find the wireless mode setting

In Device Manager, select Network adapters, and and then double-click the network adapter name.
Select the Advanced tab and wait for a Wireless Way setting. Brand sure information technology's set to the mode your network is using.

Wi-Fi contour settings

Windows uses the Wi-Fi contour to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security blazon, key, network proper name (SSID), and and so on. If yous can't connect to a Wi-Fi network that you could connect to before, it'south possible that the network settings might have changed or the contour is corrupted.

To fix this, remove (or "forget") the network connection, then reconnect to the network. When yous forget a network connection, it removes the Wi-Fi network profile from your PC.

To forget a network

Select the Wi-Fi network icon on the right side of the taskbar, so select Network & Cyberspace settings.
Select Wi-Fi , and so select Manage known networks.
Select the network you want to forget, and then select Forget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the desired network to renew the network connection.

Check your domicile layout

Your Wi-Fi network might be affected past the network's frequency band, channel congestion, and/or signal strength. For more than info, come across Wi-Fi problems and your dwelling layout.

Bank check for additional symptoms for the "No internet connexion" icon No Internet connection

There may exist additional troubleshooting steps you lot can try, depending on which symptoms you're having. To view these steps, check out Wi-Fi connexion icons and what they mean.

Related topics

Setting upwardly a wireless network
How to discover your wireless network password
Analyze the wireless network study
Wi-Fi tools and apps
Make a Wi-Fi network public or individual in Windows 10

Brand sure Wi-Fi is turned on.
1. Swipe in from the right edge of the screen, selectSettings, then select theNetwork icon.
2. Turn onWi-Fi.
Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light normally shows when it's on.)
Make certain your PC isn't in airplane manner.
1. Swipe in from the right edge of the screen, selectSettings, then select theNetwork icon.
2. Turn offAirplane mode.
Move closer to the router or access bespeak if y'all can.
If you don't see the network name at all, the router or admission betoken might not be set to circulate the network name. In this example, you'll need to connect to it manually.
1. Swipe in from the correct border of the screen, and and so selectSettings.
2. Select theNetwork icon, and and so selectHidden network.
3. Type the network name and selectNext.
4. Type the password and selectAdjacent.
5. Follow any additional instructions to get connected.
The network will exist added to your list of networks and will be bachelor to connect to when your computer is in range of the network. To connect to the network, follow these steps:
1. Open upConnect to a Network by selecting the network icon in the notification area.
2. SelectUnnamed Network, selectConnect, and then type the network information. The network will be added to your list of networks and will be available to connect to in the future when your figurer is in range of the network..

Let Windows try to aid you fix the problem. Try running the Network troubleshooter to see if it can diagnose and fix the problem.

Select theKickoff button, first typingNetwork issues, and so selectIdentify and repair network issues in the list.

The Network Troubleshooter (mentioned to a higher place) can help diagnose and fix common connection problems. Afterwards using that, try running the network commands below considering the combination of doing these 2 things can help you become connected.

If your problem isn't fixed afterward running the Network troubleshooter, endeavor to:

Reset the TCP/IP stack.
Release the IP address.
Renew the IP accost.
Affluent and reset the DNS customer resolver cache.

Here's how to run networking commands in a command prompt:

Select the Start push, showtime typing cmd, right-click Command Prompt in the list, select Run as Administrator, and so select Yes.
At the command prompt, run the following commands in the listed club and and then check to see if that fixes your connexion problem:
- Blazon netsh winsock reset and press Enter.
- Type netsh int ip reset and press Enter.
- Type ipconfig /release and press Enter.
- Blazon ipconfig /renew and press Enter.
- Type ipconfig /flushdns and press Enter.

This helps create a new connection to your Internet service provider (ISP). When yous do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected.

The steps you have to restart your modem and router can vary, merely here are the general steps:

Unplug the power cablevision for the router from the ability source.
Unplug the ability cable for the modem from the power source.

Some modems have a backup bombardment. So if you unplug the modem and lights stay on, remove the battery from the modem.
Await at least xxx seconds or so.

If you had to remove the battery from the modem, put it back in.
Plug the modem back into the power source. The lights on the modem will blink. Wait for them to terminate blinking.
Plug your router back into the power source.

Wait a few minutes for the modem and router to fully power on. You tin usually tell when they're set by looking at the status lights on the 2 devices.
On your PC, try to connect again.

Make sure information technology'due south non a problem with your cable modem or Internet service provider (ISP). If it is, contact your ISP.

Select the Beginning button, starting time typing cmd, right-click Command Prompt in the listing, select Run as Ambassador, and and so select Yes.
At the command prompt, type ipconfig.

Await for the IP address listed next to Default gateway. Write down that accost if you demand to. For example, 192.168.ane.one.
At the prompt, type ping <Default gateway> and press Enter. For example, type ping 192.168.1.one and printing Enter.

The event should exist something like this:

Reply from 192.168.ane.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.i.1: bytes=32 fourth dimension=5ms TTL=64
Reply from 192.168.ane.1: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = iv, Lost = 0 (0% loss), Estimate circular trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If the ping is successful and you see results similar to the results above, but you can't connect to the Internet on your PC, at that place may exist a problem with your modem or Internet access provider (ISP).

If you lot're still having trouble connecting to a network, it might be related to your network adapter.

Try using the Network Adapter troubleshooter to automatically find and set some problems. This troubleshooter will disable and re-enable the adapter, and try some other common repairs.

Select the Offset button, start typing Troubleshooting, and and then select Troubleshooting in the list. Select View all>Network Adapter.
Update the network adapter driver. An outdated or incompatible network adapter commuter tin can crusade connection problems. Check to see if an updated commuter is bachelor.
1. Select the Start push button, starting time typing Device Manager, and then select it in the listing.
2. In Device Manager, selectNetwork adapters, correct-click your adapter, and and then select Backdrop.
3. Select the Driver tab, and then select Update Driver.
4. Select Search automatically for updated driver software.

If Windows tin't find a new driver for your network adapter, visit the PC manufacturer'due south website and download the latest network adapter driver from there. If your PC can't connect to the Internet, you'll need to download a commuter on a dissimilar PC and salve information technology to a USB wink drive so you can install the commuter on your PC. You'll need to know the PC manufacturer and model name or number.

Here are some things to check and effort with your router if you're at domicile and having trouble getting connected.

If you lot don't see the network name, sign in to your router and check to come across if information technology's prepare to broadcast the network name.
1. Connect your PC to your router using an Ethernet cable.
2. Open up your web browser and type the IP address for your wireless router. (For example, 192.168.one.i or 172.16.0.0—check the documentation for your router to find the default IP address.)
3. Sign in with your user name and password, then make certain an option labeled Enable SSID Circulate, Wireless SSID circulate, or something like is turned on. This setting is frequently on a Wireless Settings page.
Cheque to see if your Wi-Fi network uses Media Access Control (MAC) address filtering for security. If information technology does, yous'll need to add the MAC address for your PC to the access list on your router earlier y'all can connect.
1. Select the Start button. Start typing cmdand correct-click Command Prompt in the list. Select Run as Ambassador, and and then select Aye.
2. At the command prompt, type ipconfig /all.
  
  Write down the address that appears next toPhysical Address for your wireless network adapter. This is the address y'all'll demand to add together to the access listing on your router.
To add the MAC address to the access list on your router:
1. Open up your web browser and type the IP address for your wireless router. (For example, 192.168.1.1 or 172.16.0.0—check the documentation for your router to notice the default IP address.)
2. Sign in with your user proper name and countersign, and then expect for a setting that says MAC Address Filter or something similar.
3. Add the MAC address y'all wrote down for your PC to the access list and save your changes.
On your PC, effort to connect to the Wi-Fi network again.

Make sure Wi-Fi is turned on.
1. On a laptop, open Windows Mobility Center past selecting the Beginning button and so selectingControl Panel>Mobile PC>Windows Mobility Heart.
2. Await in theWireless Networksection. If Wi-Fi is on, the button should sayPlough wireless off.
Brand sure the concrete Wi‑Fi switch on your laptop is turned on. (An indicator light ordinarily shows when information technology'due south on.)
Check and brand sure your PC isn't in airplane mode.
Move closer to the router or access point if you can.
If yous don't see the network name at all, the router or admission indicate might not be set to circulate the network name. In this case, yous'll need to connect to it manually.
1. Open Manage Wireless Networks by selecting theStart button, and then selectingCommand Panel. In the search box, blazonwireless and then selectManage wireless networks.
2. SelectAdd together, and then selectManually create a network profile.
3. Type the network information.
4. If you want Windows to automatically connect when the network is in range, select theOutset this connection automatically check box.
5. Select theConnect even if the network is not dissemination check box, selectNext, and and so selectClose.
The network will exist added to your listing of networks and volition be available to connect to when your reckoner is in range of the network. To connect to the network, follow these steps:
1. OpenConnect to a Network by selecting the network icon in the notification area.
2. SelectUnnamed Network, selectConnect, then type the network information. The network will be added to your listing of networks and will be available to connect to in the future when your figurer is in range of the network..

Let Windows try to help you fix the trouble. Endeavour running the Network troubleshooter to encounter if it tin can diagnose and gear up the problem.

Open the Network troubleshooter by right-clicking the network icon in the notification area so selectingTroubleshoot problems.

The Network Troubleshooter (mentioned above) can assist diagnose and set common connectedness problems. Subsequently using that, effort running the network commands beneath because the combination of doing these two things can help y'all get continued.

If your problem isn't stock-still after running the Network troubleshooter, attempt to:

Reset the TCP/IP stack.
Release the IP address.
Renew the IP accost.
Flush and reset the DNS client resolver enshroud.

Here'southward how to run networking commands in a command prompt:

Select theBeginning button . Blazon cmd in the search box, right-click cmd in the listing, select Run equally administrator, so select Yeah.
At the command prompt, run the following commands in the listed gild and then check to see if that fixes your connection problem:
- Type netsh winsock reset and press Enter.
- Type netsh int ip reset and press Enter.
- Type ipconfig /release and press Enter.
- Type ipconfig /renew and press Enter.
- Blazon ipconfig /flushdns and press Enter.

This helps create a new connection to your Isp (Internet service provider). When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected.

The steps you lot accept to restart your modem and router can vary, only here are the general steps:

Unplug the power cable for the router from the ability source.
Unplug the power cable for the modem from the ability source.

Some modems have a backup battery. So if you unplug the modem and lights stay on, remove the battery from the modem.
Expect at to the lowest degree xxx seconds or so.

If you had to remove the battery from the modem, put it dorsum in.
Plug the modem dorsum into the ability source. The lights on the modem will blink. Wait for them to stop blinking.
Plug your router back into the power source.

Wait a few minutes for the modem and router to fully ability on. You lot can usually tell when they're ready by looking at the condition lights on the 2 devices.
On your PC, try to connect again.

Brand sure it's not a problem with your cablevision modem or Internet access provider (ISP). If it is, contact your Internet access provider.

Select the Showtime button . Type cmd in the search box, right-click cmd in the list, select Run as administrator, and then select Yes.
At the command prompt, type ipconfig.

Expect for the IP address listed adjacent to Default gateway. Write downwardly that address if you need to. For example, 192.168.1.1.
At the prompt, blazon ping <Default gateway> and printing Enter. For case, type ping 192.168.1.1 and printing Enter.

The result should be something like this:

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.one.i: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 fourth dimension=5ms TTL=64
Ping statistics for 192.168.i.1: Packets: Sent = four, Received = iv, Lost = 0 (0% loss), Approximate circular trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If the ping is successful and you see results similar to the results above, just you can't connect to the Net on your PC, there may be a problem with your modem or Internet service provider (ISP).

If you lot're still having trouble connecting to a network, it might be related to your network adapter.

Try using the Network Adapter troubleshooter to automatically observe and set some bug. This troubleshooter will disable and re-enable the adapter, and try another common repairs.

Open up the Network Adapter troubleshooter by selecting the Start button and then selecting Control Panel. In the search box, type troubleshooter then select Troubleshooting>View all >Network Adapter.
Update the network adapter commuter. An outdated or incompatible network adapter driver tin can cause connection problems. Cheque to see if an updated driver is available.
1. Open Device Director by selecting the Start button , selecting Control Panel, selecting System and Security, and then, under Arrangement, selecting Device Manager . If yous're prompted for an administrator countersign or confirmation, type the password or provide confirmation.
2. In Device Manager, selectNetwork adapters, right-click your adapter, and and so select Backdrop.
3. Select the Driver tab, and then select Update Driver.
4. Select Search automatically for updated driver software.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer'southward website and download the latest network adapter driver from at that place. If your PC can't connect to the Internet, you lot'll demand to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. Yous'll need to know the PC manufacturer and model name or number.

Here are some things to check and attempt with your router if you're at dwelling and having trouble getting continued.

If you don't see the network name, sign in to your router and check to run across if it'southward fix to broadcast the network name.
1. Connect your PC to your router using an Ethernet cable.
2. Open your web browser and type the IP address for your wireless router. (For case, 192.168.ane.one or 172.16.0.0—bank check the documentation for your router to observe the default IP address.)
3. Sign in with your user name and countersign, so make certain an selection labeled Enable SSID Circulate, Wireless SSID broadcast, or something like is turned on. This setting is often on a Wireless Settings page.
Check to see if your Wi-Fi network uses Media Access Control (MAC) accost filtering for security. If it does, you lot'll need to add together the MAC address for your PC to the access list on your router before you can connect.
1. Select the Outset button. Blazon cmd in the search box and right-click cmd in the list. Select Run every bit administrator, so select Yes.
2. At the command prompt, type ipconfig /all.
  
  Write down the address that appears next toPhysical Address for your wireless network adapter. This is the address you lot'll need to add to the admission list on your router.
To add the MAC address to the access listing on your router:
1. Open your web browser and type the IP accost for your wireless router. (For example, 192.168.1.1 or 172.16.0.0—cheque the documentation for your router to find the default IP address.)
2. Sign in with your user name and countersign, then look for a setting that says MAC Address Filter or something similar.
3. Add the MAC accost yous wrote down for your PC to the admission listing and save your changes.
On your PC, effort to connect to the Wi-Fi network once more.